In order to keep our prices low and competitive we are unable to issue a refund for any return postage. You as the customer are responsible for any return POSTAGE costs involved when returning for either a refund or exchange.

If items are being returned for exchange they must include an RMA # (must request a return authorization from Texas Toner and Ink, Inc. via email or phone request) and be returned unopened/unused and within the warranty period. Please include model of printer; part number; and quantity. If there is a difference in price there must be included authorization to charge your credit card or check/money order included for the remaining balance.

Please provide all necessary information in order to process your request, including a copy of your invoice, order number; customer number; name and address of purchaser (also provide the ship-to address if different from purchaser); and phone number. Your refund will be issued by the same method of payment used to purchase the items if within 90 days of purchase, less any handling costs. If after the 90 day period, refunds will be issued via check. Usual return time takes 24-48 hours, once we have received the items in our office. Please note that exchanges differ and my take longer. If required information is not included, you will be notified and additional delays may be incurred.

If you have any other questions or concerns, please call 1-866-542-4INK.